Terms and conditions for elvy.ai Ltd
Elvy warranty terms
Elvy Chargers have a 1-year warranty.
We will replace your defective device at our expense if you receive a faulty device or if your Elvy Charger stops working within the first year.
How do I activate my warranty?
Your product warranty needs to be registered on our website within two months of purchase.
What if I received a faulty device?
Mistakes from our warehouse can sometimes happen unfortunately. This may explain why you received a faulty device.
If this is the case, please let us know. We will get back to you as soon as possible. We are responsible for the shipping costs in this case.
What is the best way to get a new Elvy?
Send us your old Elvy and we'll send you a new one. If the Elvy was damaged in the delivery, we'll pay the shipping fees. Otherwise, you'll need to pay shipping costs and a basic return fee of 5-10 dollars.
Can I get a refund?
The Elvy Charger comes with a 60-day money back guarantee and you can get a refund if you are unsatisfied. Contact us at firstname.lastname@example.org and we will guide you.
Return fees will be at your expense if you decide to return your order for a refund.
In the US, return fees typically range from $5 to $10.
In any case of misuse, alteration or modification elvy.ai Ltd will not be liable.
Elvy shipping policy
Any placed orders will be processed within 2-3 business days after full payment.
Estimated delivery time:
USA: 5 days.
Rest of the world: 10-30 days.
We’ll make sure to update during shipment. Customer service is always available for any inquiries at email@example.com.
In case of damaged goods please inform the customer service immediately at firstname.lastname@example.org.