Refund policy

30-night trial

Every Elvy order comes with a 30-night trial. Use your Elvy at home for up to 30 nights from the day it arrives. If it is not right for you, email us at hello@elvy.ai within those 30 nights and we will guide you through the return.

Refunds

• We refund the full price of the returned items to your original payment method once the return reaches us.
• Change of mind: a $10 return-shipping fee is deducted from the refund, for US and international orders alike.
• Damaged or faulty items: no fee. Tell us within 30 nights and we will replace or refund the item.
• After 30 nights, returns are not accepted except under the warranty.
• Hygiene items: the MommySafe belly band can be returned only unworn, with its original tags and packaging.
• Please email us before sending anything back, so we can give you the right return address (US or international).

Warranty

The Elvy Charger has a 1-year warranty against manufacturing defects. Contact hello@elvy.ai with your order number and a short description or photo of the problem.

Condition

Please return items complete, with all parts and the original packaging if you still have it. Items damaged by misuse, alteration or modification are not covered.